Missed call text-back for plumbers
You can't answer the phone with your hands in a cistern — but the person calling has a leak, a deadline, and a list of other plumbers. ReplyBack texts them back in seconds, finds out what's wrong, and drops the job on your phone for when you're done.
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The free trial texts every missed caller back automatically. The AI that qualifies each lead and the leads dashboard start when you pick a plan.
Just now · Missed call recovered
Emergency jobs go to whoever answers first
A burst pipe doesn't wait. When someone's kitchen is flooding, they ring down the list until a human responds — and if that's not you, the job's gone before you've dried your hands. A fast text back keeps you in the running even when you can't pick up.
- 📵Emergency callers ring the next plumber within a minute of hitting voicemail
- 📵Quote-shoppers ring three or four firms — the first response usually wins
- 📵You lose track of who called while you were on the tools all day
One recovered callout pays for four months
Put your own prices in. An emergency callout is rarely under £80. A bathroom runs into thousands. Now count the calls that rang out last week while you were under a sink. If just one of them was a leak you'd have charged £120 to sort, you're already four months ahead of what ReplyBack costs — and the rest of the year is profit you were quietly donating to the plumber whose phone happened to be free.
When the phone rings out
The moments you can't get to it — every one of them a caller deciding whether you exist.
- Hands in a cistern, phone on the van seat
- Under a sink with the water off and a torch in your teeth
- Driving between jobs with the radio going
- Halfway through a bathroom fit with the tile cutter running
What happens if you don't reply
Here's what happens in the ninety seconds after you don't pick up. They don't leave a voicemail — almost nobody does any more. They go back to Google, tap the next plumber, and if that one answers, the job's gone and you'll never know it existed. The only thing that interrupts that sequence is a reply landing before they dial. Not a callback that evening. A text, in seconds.
Miss a call, keep the job
No new phone, no apps to learn. Here's what happens the moment you can't pick up.
A customer rings while you're working
Your phone rings on the van seat while you're under someone's sink. It rings out, exactly as it does today — you don't have to do anything differently.
We text them back in seconds
Before they've gone back to Google, they get a friendly text asking what's gone wrong. It sounds like you, not a machine — no hold music, no 'your call is important to us'.
The job lands on your phone
You come up for air and there it is: burst pipe, TS5, needs someone today, name and number attached. Ring them back when your hands are dry.
New job ready
Burst pipe under kitchen sink — needs someone today
Sarah · 07911 123456
Questions from plumbers, answered
I'm on the tools all day — do I have to do anything when a call comes in?+
Nothing. Your phone rings like normal, and if you can't answer, ReplyBack texts the caller back and asks what they need. You just get a tidy text summary to act on when you down tools.
What if it's a proper emergency and they need someone right now?+
Then you'll know within seconds instead of at the end of the day. ReplyBack asks how urgent it is and where they are, so the moment you glance at your phone you can tell a dripping tap that can wait from a flooded kitchen that can't.
My mobile's on the van and the website already — isn't that enough?+
That's enough to make the phone ring. It isn't enough to answer it when you're on your back under a sink. The number taking the call was never the problem — the ten minutes where nobody can pick it up is.
Do I have to change my number?+
No. Your phone rings exactly as it does now — ReplyBack only steps in when you don't pick up. You hand callers a ReplyBack number (or forward missed calls to it), and we take over from there.
Is it spammy or even legal?+
It's completely above board. ReplyBack only ever texts people who called you first — it's a reply to their enquiry, not cold marketing — and every message honours STOP opt-outs, in line with UK spam and marketing rules.
How does billing work?+
Pick a plan from £29/month when you sign up. It's billed monthly via Stripe and you can cancel anytime — no long contracts.
Worth a read if you're losing calls
One recovered job usually pays for the month.
Try ReplyBack free for 14 days — no card required, setup in minutes. More tips for busy plumbers on our posts page.
Start freeThe free trial texts every missed caller back automatically. AI lead qualification and the leads dashboard start when you pick a plan.